ICT Support Team, OVPD-ITDC

Click on the category to browse FAQs.

Document Routing System (DRS) (4)

FAQs regarding access and usage of the UP DRS.

Q: Do we need to use barcode scanners to scan the tracking numbers on the documents?

Q: Our UP office would like to use DRS. How can we have our faculty and staff registered in the system?

Q: What is UP DRS?

Q: Who are allowed to use DRS?
MS Office (6)

FAQs on MS Office 365 access and usage.

Q: Can I install my MS Office apps in more than one device?

Q: I already have an MS Office 365 account before but I forgot my password. What do I do?

Q: I can't login to MS Teams using my email. What do I do and how do I resolve this?

Q: I'm getting the error "You currently have not been assigned an Office license that includes the Office desktop apps. Contact your admin for more information about how to get Office for your organization."

Q: What is the MS Office 365 account?
SAIS [ENROLLMENT] (2)

SAIS ENROLLMENT ISSUES AND SOLUTIONS

You don't have access to enrollment at this time.

You don't have valid appointment at this time
SAIS [UP Mindanao Issue's and Concerns during enrollment] (1)

Enrollment Issue's and Concern

Issue Encountered:" You are unable to add this class at this time. Adding this class would exceed your course limit for this term."
UP Mail (7)

FAQs on the UP Mail.

Q: How do I get a UP Mail Account for my organization?

Q: How do I get a UP Mail account?

Q: How do I get a UP Mail for our office/college/department/institute/unit?

Q: I forgot the password of my UP Mail account, how do I request for a password reset?

Q: I'm getting the error "Your sign-in settings don't meet your organization's 2-Step Verification policy. Contact your admin for more info." What does it mean and how do I resolve it?
YubiKey for UP Officials (5)

FAQs regarding YubiKey, a multi-factor authentication device.

Q1: What is the YubiKey?

Q2: Why do I need a YubiKey when I have two-factor authentication (2FA) already?

Q3: What happens if I lose my YubiKey?

Q4: Can I still login if I forget my YubiKey?

Q5: What are the applications that support Yubikey?

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